Last updated: [15/07/2025]

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Fusion of Hearts CIC takes your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or access our services.

 

1. Who We Are

Fusion of Hearts CIC is a Community Interest Company supporting families of children with Special Educational Needs and Disabilities (SEND). We provide advocacy, resources, events, and support services.

If you have any questions about how your data is handled, you can contact us at:
📧 info@fusionofheartscic.com
📞 [07593087071]

 

2. What Personal Data We Collect

We may collect the following types of information when you use our services or interact with us online:

• Name and contact details (email, phone number)

• Information about your child’s needs or situation (if shared via forms or requests)

• Service preferences and feedback

• Website usage data (through cookies or analytics)

We only collect the information necessary to provide support or improve our services.

 

3. How We Use Your Information

We use your data to:

• Respond to support requests or enquiries

• Provide the services you ask for

• Send updates (if you’ve opted in)

• Improve our website and outreach

We never sell your data or share it without consent, except when required by law or to protect someone’s safety.

 

4. Lawful Basis for Processing

We collect and process your data based on:

• Consent (when you fill in a form or opt in)

• Legitimate interest (to support families and improve services)

• Legal obligation (in safeguarding or grant-related cases)

 

5. Who We Share Your Data With

In some cases, we may share information with trusted third parties, such as:

• Other support organisations (with your permission)

• Funders (in anonymous or summarised form)

• Wix or other platforms we use to manage forms and emails

We only share what is necessary and always protect your data.

 

6. How We Store and Protect Your Data

• Your data is stored securely via encrypted platforms such as Google Workspace or Wix.

• We limit access to only those who need it.

• We do not store data longer than necessary.

 

7. Your Rights

You have the right to:

• Ask what data we hold about you

• Request corrections or deletions

• Withdraw your consent at any time

• File a complaint with the Information Commissioner’s Office (ICO) if you’re concerned

To exercise these rights, please email: info@fusionofheartscic.com

 

8. Cookies & Tracking

We use cookies and similar technologies on our website to enhance your browsing experience, understand how visitors use our site, and support site security. Cookies are small text files stored on your device that help our website function properly and efficiently.

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Some cookies are essential for the operation of our site, while others help us improve performance and provide insights into user behaviour. For full details on the types of cookies we use, why we use them, and how you can manage your preferences, please refer to our Cookie Policy.

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